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AGE REQUIREMENT:

The renter must be at least 21 years old.

 

PAYMENT METHOD:

The renter may choose to pay either by cash (for amounts below 500€) or with a valid credit/debit card on his arrival.

No Deposit is required to make a booking

We accept: VISA, V-PAY, MasterCard, Maestro, China Union Pay

 

DRIVING LICENSE:

All valid* Driving Licenses are accepted.

Drivers must hold a full license for minimum 1 year with no major endorsements.

*For Driving Licenses outside EU, the driver/renter must additionally provide us with his International Driving Licence and Tourist Visa.

 

GRACE PERIOD:

At the end of the agreed rental period, DFRENT allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental. 

 

TRAFFIC FINES:

All fines resulting from the driver’s conduct are born solely by the renter. 

 

INSURANCE:

All authorized drivers of DFRENT vehicles are covered against:

  • Damages from Fire to the rented vehicle
  • Liability Insurance to Third Party (TP)
  • Driver Personal coverage (PAC)
  • Theft waiver (TW)

All coverages are subject to General Terms of DFRENT as well as the DFRENT’S insurance contract with its Insurer. 

 

FULL DAMAGE WAIVER (FDW):

You have Absolutely Zero liability in any damage to the rented vehicle, under the condition that neither the Greek Traffic Law nor the Terms and Conditions of your contract is violated

(100% Full Insurance)

Briefly and not restrictively, you are not covered in the following cases:

  • Driving while the influence of Drugs or Alcohol
  • Violation of traffic light
  • Violation of STOP sign
  • Driving on unpaved road

ADDITIONAL DRIVER/S:

There is no charge for additional Drivers. 

 

FUEL POLICY:

Pick up at least ¼, Return the same amount.

No refund will be given for unused fuel.

In case the renter returns the vehicle below the initially rented Fuel Gauge there would be an extra charge of €20.00 + the Fuel price to the initial gauge.

 

MILEAGE POLICY:

Unlimited mileage is included for all reservations

 

BABY SEATS:

Available on request free of charge.

 

GPS:

Available on request with a daily charge of €3 with maximum charge for 7 days (max. price 21€).

 

FLEET AVAILABILITY:

The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type. 

 

COLLECTION / DELIVERY:

Every collection or delivery which does not take place at Heraklion City, Port or the Airport location shall be charged accordingly. The prices are calculated on our site according to your pick-up and drop-off locations.

In case your desired location is not listed on our site please notify us to inform you with the additional cost.

The charge for every delivery or collection Outside Working Hours (8:00am-21:00pm) is €5

 

TAXES:

All rates and charges in this brochure are subjected to V.A.T.

 

REQUIRED WHEN COLLECTING YOUR VEHICLE:

  • Voucher

Your voucher must be produced on arrival at the rental desk.

  • Driving Licence

A Valid Driving License for main driver and additional drivers

  • Photo ID (Passport or National ID)

A valid photo ID (Passport or National ID).

  • Credit Card

A valid credit card of the following types

VISA, V-PAY, MasterCard, Maestro, China Union Pay 

 

In the event that you fail to present a valid Credit Card, you may be refused to collect the vehicle. In these instances, no funds paid will be reimbursed.

 

CANCELATION POLICY

If the booking is canceled at least 7 days before the car rental booking date, all funds will be reimbursed.

If the booking is canceled between 7 days and 48hours of the booking date 70% of the funds will be reimbursed.

If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

No refunds will be given if you fail to collect the vehicle at your specified time or if you fail to meet the driving license, passport, credit/debit card or other documentation requirements.